bajilive 999 Privacy Policy

1 Introduction and Scope

bajilive 999 (hereinafter referred to as the "Platform", "we", or "our") operates an online sports betting and casino service for users in Bangladesh. This privacy policy applies to the bajilive 999 website, mobile application, and all related digital services.

By registering on or using the bajilive 999 platform, you are considered to have accepted the terms set out in this privacy policy. This policy must be read together with the Terms and Conditions, as both documents together define your rights and responsibilities.

Users must be at least 21 years of age to use our platform. If a minor accesses the service, we do not retain their information and we reserve the right to close the relevant account immediately.

2 Types and Methods of Data Collection

bajilive 999 collects user information from various sources. The main sources and categories of data collection are described in detail below.

2.1 — Information Provided Directly

Information you provide during account registration, verification, and transactions:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Bank account details, bKash / Nagad / Rocket number
• Details of deposit and withdrawal transactions

2.2 — Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identity (Device ID)
• Browser type, operating system, and language settings
• Date, time, and approximate location when accessing the platform
• Which pages you visited and for how long, and which games you played
• Session logs and click tracking data

2.3 — Information Received from Third Parties

We may receive limited information from payment processors, identity verification agencies, or partner organisations that assist with fraud prevention. This information is used solely to ensure account security.

3 Purposes of Data Use

bajilive 999 uses collected information for specific and clearly defined purposes. No information is used beyond the approved purposes.

• Account creation and identity verification: Using information provided at registration to confirm your identity and keep your account secure.
• Transaction processing: Using payment information to correctly complete deposit and withdrawal requests. Withdrawals are generally processed within 30 minutes to 3 hours.
• Customer support: Using relevant account information during support via live chat or email to resolve issues quickly.
• Fraud prevention and security: Detecting irregular activity, preventing the use of multiple accounts, and taking necessary steps to prevent money laundering.
• Service improvement: Analysing user behaviour to improve platform performance, the gaming experience, and navigation.
• Bonuses and promotional offers: Automatically crediting applicable bonuses to your account and preparing personalised offers.
• Legal obligations: Providing information in accordance with the law upon valid requests from government authorities.

4 Data Storage and Security

bajilive 999 applies industry-standard technical and administrative measures to keep your information secure. SSL encryption is active on all pages of the website, so information exchanged between your browser and our servers cannot be read by third parties.

4.1 — Technical Security Measures

• All data transmissions secured with 256-bit SSL/TLS encryption
• High-grade hashing algorithms used for password storage
• Automatic account lockdown on suspicious login attempts
• Regular security audits and vulnerability scanning
• Payment information is not stored directly on bajilive 999 servers — it is processed through the payment gateway

4.2 — Data Retention Period

Your information may be retained while your account is active and, after account closure, for a set period to meet legal obligations. Transaction records are generally kept for an extended period in accordance with Bangladesh's financial regulations.

If an account is closed at a user's request, personal information not required to be retained by law will be deleted within a reasonable time.

5 Sharing Information with Third Parties

bajilive 999 may share information with trusted third parties in limited circumstances and for clearly defined reasons.

5.1 — Approved Circumstances for Sharing Information

• Payment service providers: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is provided to the relevant service.
• Identity verification agencies (KYC): Information may be shared with specialised companies for account verification and fraud prevention.
• IT infrastructure services: Partner companies engaged in hosting, cloud storage, and cybersecurity services operate under appropriate contractual confidentiality obligations.
• Legal authorities: Information is provided in accordance with the law upon receipt of a valid order from a Bangladesh court or government body.

5.2 — What Is Never Done

• Selling personal information to third parties
• Sharing information with advertising networks
• Transferring information to any other gambling or betting operator
• Providing information to any partner beyond approved purposes

6 Cookies and Tracking Technologies

bajilive 999 uses cookies and similar technologies on the platform. These store small text files on your device that help improve the functionality of the site.

6.1 — Types of Cookies

• Essential cookies: Used to maintain login sessions, verify security tokens, and temporarily store form data. Disabling these will prevent the site from working properly.
• Functional cookies: Used to remember your preferences such as language and display settings.
• Analytics cookies: Used to gather usage statistics for the platform. This information is analysed in aggregate — no individual user is identified.

6.2 — Cookie Controls

You can delete cookies or block new cookies from being set through your browser settings. However, doing so may cause some features of the bajilive 999 platform to stop working correctly.

7 User Rights

Every user of bajilive 999 has clear rights over their own personal information. We respect these rights and cooperate in processing requests.

• Right to access: You may ask what kind of information bajilive 999 holds about you.
• Right to rectification: If your account contains incorrect or outdated information, you may request that it be corrected.
• Right to erasure: You may request deletion of information that does not fall under a legal retention obligation.
• Right to object to processing: You may object to your information being used for specific purposes.
• Right to data portability: You may request your information in a structured, readable format.
• Right to opt out of marketing communications: You may unsubscribe from promotional messages at any time.

To exercise any of the above rights, contact our support team via live chat or email. We provide support in both Bengali and English, seven days a week, 24 hours a day. To learn more about responsible gaming and staying in control of your account, read our Responsible Gaming page.

8 Children and Minors

All services on bajilive 999 are for persons aged 21 or above only. No one under the age of 21 may open an account or use the service on our platform.

We do not knowingly collect personal information from any minor. If we are informed that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

9 Policy Change Process

bajilive 999 may update this privacy policy from time to time. Changes may be made due to changes in the scope of services, technical developments, or legal requirements.

If a significant change is made, we will send a notification to your registered mobile number or email. Continuing to use the platform after a change takes effect will be considered acceptance of the updated policy.

The date of the most recent update to this policy is always shown at the top of the page. The support team can provide a copy of a previous version upon request.

For full information on the terms and conditions of bajilive 999's various services, read our FAQ page for answers to common questions.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the bajilive 999 support team. We are available to assist in both Bengali and English, seven days a week, around the clock.